Experience transforming initiatives to deliver lasting change within agencies that focus on delivering value for citizens. Coaches may be required to work either:

  • at the team level, working with teams to ensure that delivery teams within agencies are adopting agile and performing effectively

  • at the portfolio or program level, to help agencies to establish the right processes for managing a portfolio of work in an agile way

  • at the organization level, to drive strategic change across the organization and ensure that adoption of agile techniques is embedded from the most senior levels of the organization

  • or across all levels to ensure that organizations adopt a pragmatic approach to the way in which they govern delivery and continuous improvement of digital services

Primarily responsible for:

  • Embed an agile culture using techniques from a wide range or agile and lean methodologies and frameworks, but be methodology agnostic

  • Help to create an open and trust-based environment, which enables a focus on delivery and facilitates continuous improvement

  • Assess the culture of a team or organization and delivery processes in place to identify improvements and facilitate these improvements with the right type of support

  • Showcase relevant tools and techniques such as coaching, advising, workshops, and mentoring

  • Engage with stakeholders at all levels of the organization

  • Develop clear lines of escalation, in agreement with senior managers

  • Ensure any stakeholder can easily find out an accurate and current project or program status, without disruption to delivery

  • Work effectively with other suppliers and agencies

  • Apply best tools and techniques to: team roles, behaviors, structure and culture, agile ceremonies and practices, knowledge transfer and sharing, program management, cross-team coordination, and overall governance of digital service delivery

  • Ensure key metrics and requirements that support the team and delivery are well defined and maintained

  • Equip staff with the ability to coach others

  • If organization level, executive coaching on the fundamental considerations of digital service delivery design